Total Sessions
3,039
All time · all role types
Users w/ Any Usage
22
Of 56 registered
Past 30 Days
636
14 users · sessions
Never Used
34
Of 56 users — 61%
New Users (30d)
4
Added Apr 2–8, 2026
Monthly Session Volume
Jul 2025 – Apr 2026 (partial)Top Users by All-Time Sessions
Top 10Account Details
Organization
Dogwood Vet Specialty & Emergency
Plan
Custom Pricing
Primary Contact
Dr. Agda Tamassia
Secondary Contact
Dr. Trevor Chan
AM Owner
Katie Harris
Website
Billing Structure
Licenses
6 paid Sep 15, 2025 → 6 more due Jan 15, 2026 → 7 more due ~May 15, 2026
Last Invoice
Jan 15, 2026 · 6 licenses @ $960/license = $5,760
Next Due
~May 15, 2026 · 7 licenses
Billing Contact
finance@dogwood.vet (Drea Wilson)
Quick Stats
All-time sessions3,039
Sessions (last 30d)636
Thumbs down (all time)12
Phone call sessions78 (7.1h)
Avg CSAT score4/5 ⭐
Open support items1
Users by Role
56 total
Doctor
12 users
12 / 56
Doctor+Admin
3 users
3 / 56
Member
39 users
39 / 56
Resident
1 user
1 / 56
Relief/Locum
1 user
1 / 56
Doctor
Doctor+Admin
Member
Resident
Relief/Locum
Total Sessions (All Time)
3,039
Jul 2025 – Apr 2026
Mar 2026 (Peak Month)
536
Org-wide sessions (all roles)
Apr 2026 (Partial)
455
Through Apr 20
Avg Daily (Top User)
6.90
Kevin Kirchofer · 84 active days
Monthly Session Volume — Org Total
Jul 202530
Aug 202538
Sep 202533
Oct 2025241
Nov 2025343
Dec 2025426
Jan 2026472
Feb 2026465
Mar 2026536 ↑ peak
Apr 2026 (partial)455
Top 10 Users — All-Time Sessions
Avg Visits Per Active Day
Active users only| Name | Total | Days | Avg/Day |
|---|
Avg Usage — Months 1–3
Sessions/day since join| Name | Mo 1 | Mo 2 | Mo 3 |
|---|
Phone Call Sessions
Jan–Apr 2026April 202624 calls · 1.8h
March 202648 calls · 4.5h
February 20264 calls · 0.6h
January 20262 calls · 0.2h
All Time Total78 calls · 7.1h
Visit Type Breakdown
Notes (SOAP)671
Prehistory105
All22
Notes/Discharges13
Notes/Prehistory10
Past 30 Days — Active Users
14 users · 636 sessions| Name | Sessions (30d) |
|---|
Never Used — 34 Users
61% of total roster5
Doctors
28
Members
1
Relief
| Name | Role |
|---|
⚠️
1 Open Item — Action Required Today
Kevin Kirchofer reported VetRec substituting Unasyn with Robenacoxib in transcripts. Both medications added to glossary as workaround. Awaiting patient example. Snoozed until Apr 20 EOD.
View in Intercom ↗
Showing 11 items
| Date | Source | User | Topic & Summary | Status | Tags | Link |
|---|
Issue Type Breakdown
🎤
Microphone / Recording
Garmin watch · dropped recordings
3
💊
Drug / Medication Accuracy
Substitutions · dosage misses
2
🔗
EzyVet Integration
Records Recap · Chrome Extension
2
📝
Template / Snippet Config
Medication templates · discharge
2
👤
Account / Access
Trial expiry · org membership
1
Support Timeline
Apr 20, 2026 — OPEN
Kevin Kirchofer
Unasyn → Robenacoxib substitution. Awaiting patient example.
Apr 15, 2026
Agda Tamassia
PDF upload / Diagnostic Imaging Referral. Workaround created.
Apr 7–8, 2026
Trevor Chan · Carolyn Kinney
Performance feedback + EzyVet question. Both closed.
Mar 18, 2026
Trevor Chan
Brandon Becker org lock. Resolved same session.
Nov 2025 – Feb 2026
Kevin Kirchofer · Bridgette Wilson · Sophia Avgeris
5 additional resolved conversations.
Total Users
56
All roles
Users w/ Any Usage
22
At least 1 session ever
Never Used
34
No sessions recorded
New (Last 30d)
4
Carolyn · Kimberly · Juliyana · Dawn
Doctors
15
incl. Doctor+Admin
Full User Roster
56 users · sorted by all-time sessions
Filter:
| Name | Role | Specialty | Joined | Sessions (All Time) | Sessions (30d) |
|---|
Open Items
Medication Substitution Bug
Snoozed · Apr 20
Opened
Apr 15, 2026
User
Dr. Kevin Kirchofer
Email
kirchofer@dogwood.vet
Assigned
Uyenchi Dao / Ebony Terrell
VetRec substituting Unasyn with Robenacoxib. Both added to glossary. Awaiting patient example to confirm fix.
Next Step: Follow up with Dr. Kirchofer today. Given his Medical Director role and 5 prior conversations, direct AM outreach recommended.
View in Intercom ↗
Recently Resolved
✅
Brandon Becker org lockout
Mar 18, 2026 · Trevor Chan · Resolved same session
✅
Garmin watch mic override (eng fix)
Nov 14, 2025 · Eng deployed persistent mic selection
✅
Name transcription errors
Nov 12, 2025 · Vocab correction applied
✅
Performance degradation feedback
Apr 7, 2026 · Katie emailed Dr. Chan + David + Dr. Kile
Strategic Flags
🔑
Kevin Kirchofer is top support user
580 sessions all-time, 5 support convos. Power user and top escalation risk. Direct AM relationship recommended.
📉
61% of users have zero sessions
34 of 56 registered users have never used the platform. Significant activation opportunity.
🔗
EzyVet integration gap
2 users hit the manual Records Recap → EzyVet workaround. Feature request candidate.
📈
Strong usage growth Jul → Mar
30 sessions in Jul 2025 → 536 in Mar 2026 (peak). Apr is 455 (partial month). Consistent upward trend since launch.
💊
Medication accuracy is a recurring theme
Apr 7 performance feedback + current open bug both flag drug/dosage transcription as persistent friction.
Linear Ticket on Record
🎫
Garmin watch mic persistence fix
Nov 13, 2025 · Escalated via #support Slack · Resolved Nov 14. No ticket number captured in thread.