Dogwood × VetRec
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Dogwood Veterinary Specialty & Emergency
dogwood.vet ↗ Internal Apr 20, 2026
Overview
Usage & Metrics
Support & Tickets 1 open
Users 56
Account Notes
Total Sessions
3,039
All time · all role types
Users w/ Any Usage
22
Of 56 registered
Past 30 Days
636
14 users · sessions
Never Used
34
Of 56 users — 61%
New Users (30d)
4
Added Apr 2–8, 2026
Monthly Session Volume
Jul 2025 – Apr 2026 (partial)
Top Users by All-Time Sessions
Top 10
Account Details
Organization
Dogwood Vet Specialty & Emergency
Plan
Custom Pricing
Primary Contact
Dr. Agda Tamassia
Secondary Contact
Dr. Trevor Chan
AM Owner
Katie Harris
Billing Structure
Licenses
6 paid Sep 15, 2025 → 6 more due Jan 15, 2026 → 7 more due ~May 15, 2026
Last Invoice
Jan 15, 2026 · 6 licenses @ $960/license = $5,760
Next Due
~May 15, 2026 · 7 licenses
Billing Contact
finance@dogwood.vet (Drea Wilson)
Quick Stats
All-time sessions3,039
Sessions (last 30d)636
Thumbs down (all time)12
Phone call sessions78 (7.1h)
Avg CSAT score4/5 ⭐
Open support items1
Users by Role
56 total
Doctor 12 users
12 / 56
Doctor+Admin 3 users
3 / 56
Member 39 users
39 / 56
Resident 1 user
1 / 56
Relief/Locum 1 user
1 / 56
Doctor Doctor+Admin Member Resident Relief/Locum
⏱ Time Returned to Your Team
3,039 visits × 15 min saved = ~760 hours given back
At 15 minutes of documentation saved per visit, VetRec has returned an estimated 760 hours to Dogwood's clinical team since launch — time that goes back to patients.
760
Hours Saved
95
Work Days Back
~$114K
@ $150/hr
What 760 hours looks like
🐾
Extra time with patients
Time in the room, not at a keyboard
Priceless
🏔️
Summit Mt. Everest
~160 hrs per summit attempt
4.7×
🚣
Kayak the Amazon River
~570 hrs for the full 4,000-mi route
1.3×
📚
Complete CE courses
~60 hrs per full certification
13 courses
🌍
Fly around the world
~18 hrs per circumnavigation
42 laps
😴
Full days off for doctors
Based on 8-hr shifts
95 days
🩺 Vet burnout costs the industry $500K–$1M per departure. Giving time back is the single highest-ROI intervention for retention — and VetRec delivers it automatically, one note at a time. With 3,039 total sessions, Dogwood's doctors account for an estimated ~635 physician hours recovered since launch.
Total Sessions (All Time)
3,039
Jul 2025 – Apr 2026
Mar 2026 (Peak Month)
536
Org-wide sessions (all roles)
Apr 2026 (Partial)
455
Through Apr 20
Avg Daily (Top User)
6.90
Kevin Kirchofer · 84 active days
Monthly Session Volume — Org Total
Jul 202530
Aug 202538
Sep 202533
Oct 2025241
Nov 2025343
Dec 2025426
Jan 2026472
Feb 2026465
Mar 2026536 ↑ peak
Apr 2026 (partial)455
Top 10 Users — All-Time Sessions
Avg Visits Per Active Day
Active users only
NameTotalDaysAvg/Day
Avg Usage — Months 1–3
Sessions/day since join
NameMo 1Mo 2Mo 3
Phone Call Sessions
Jan–Apr 2026
April 202624 calls · 1.8h
March 202648 calls · 4.5h
February 20264 calls · 0.6h
January 20262 calls · 0.2h
All Time Total78 calls · 7.1h
Visit Type Breakdown
Notes (SOAP)671
Prehistory105
All22
Notes/Discharges13
Notes/Prehistory10
Past 30 Days — Active Users
14 users · 636 sessions
NameSessions (30d)
Never Used — 34 Users
61% of total roster
5
Doctors
28
Members
1
Relief
NameEmailRole
⚠️
1 Open Item — Action Required Today
Kevin Kirchofer reported VetRec substituting Unasyn with Robenacoxib in transcripts. Both medications added to glossary as workaround. Awaiting patient example. Snoozed until Apr 20 EOD.
View in Intercom ↗
Showing 11 items
DateSourceUserTopic & SummaryStatusTagsLink
Issue Type Breakdown
🎤
Microphone / Recording
Garmin watch · dropped recordings
3
💊
Drug / Medication Accuracy
Substitutions · dosage misses
2
🔗
EzyVet Integration
Records Recap · Chrome Extension
2
📝
Template / Snippet Config
Medication templates · discharge
2
👤
Account / Access
Trial expiry · org membership
1
Support Timeline
Apr 20, 2026 — OPEN
Kevin Kirchofer
Unasyn → Robenacoxib substitution. Awaiting patient example.
Apr 15, 2026
Agda Tamassia
PDF upload / Diagnostic Imaging Referral. Workaround created.
Apr 7–8, 2026
Trevor Chan · Carolyn Kinney
Performance feedback + EzyVet question. Both closed.
Mar 18, 2026
Trevor Chan
Brandon Becker org lock. Resolved same session.
Nov 2025 – Feb 2026
Kevin Kirchofer · Bridgette Wilson · Sophia Avgeris
5 additional resolved conversations.
Total Users
56
All roles
Users w/ Any Usage
22
At least 1 session ever
Never Used
34
No sessions recorded
New (Last 30d)
4
Carolyn · Kimberly · Juliyana · Dawn
Doctors
15
incl. Doctor+Admin
Full User Roster
56 users · sorted by all-time sessions
Filter:
NameEmailRoleSpecialtyJoinedSessions (All Time)Sessions (30d)
Open Items
Medication Substitution Bug
Snoozed · Apr 20
Opened
Apr 15, 2026
User
Dr. Kevin Kirchofer
Email
kirchofer@dogwood.vet
Assigned
Uyenchi Dao / Ebony Terrell
VetRec substituting Unasyn with Robenacoxib. Both added to glossary. Awaiting patient example to confirm fix.
Next Step: Follow up with Dr. Kirchofer today. Given his Medical Director role and 5 prior conversations, direct AM outreach recommended.
View in Intercom ↗
Recently Resolved
✅
Brandon Becker org lockout
Mar 18, 2026 · Trevor Chan · Resolved same session
✅
Garmin watch mic override (eng fix)
Nov 14, 2025 · Eng deployed persistent mic selection
✅
Name transcription errors
Nov 12, 2025 · Vocab correction applied
✅
Performance degradation feedback
Apr 7, 2026 · Katie emailed Dr. Chan + David + Dr. Kile
Strategic Flags
🔑
Kevin Kirchofer is top support user
580 sessions all-time, 5 support convos. Power user and top escalation risk. Direct AM relationship recommended.
📉
61% of users have zero sessions
34 of 56 registered users have never used the platform. Significant activation opportunity.
🔗
EzyVet integration gap
2 users hit the manual Records Recap → EzyVet workaround. Feature request candidate.
📈
Strong usage growth Jul → Mar
30 sessions in Jul 2025 → 536 in Mar 2026 (peak). Apr is 455 (partial month). Consistent upward trend since launch.
💊
Medication accuracy is a recurring theme
Apr 7 performance feedback + current open bug both flag drug/dosage transcription as persistent friction.
Linear Ticket on Record
🎫
Garmin watch mic persistence fix
Nov 13, 2025 · Escalated via #support Slack · Resolved Nov 14. No ticket number captured in thread.
💡 Upsell Opportunity
📞
Unlimited Phone Calling
Not currently enabled · High-value add-on
Dogwood is an ER and specialty hospital — a setting where phone communication is constant and critical. Consultations between specialists, triage calls, referral coordination, and multi-hospital communication all happen over the phone. VetRec's unlimited phone calling add-on would let doctors capture those conversations automatically, turning every call into a documented, structured note without any extra work.
Current Usage
78
phone sessions
7.1 hrs recorded
🏥
ER & Specialty = High Call Volume
Emergency and specialty practices handle more consults, referrals, and handoffs by phone than general practices. Every one of those calls is a documentation opportunity.
👥
Drive Adoption Among Inactive Users
34 users have never used VetRec at all. Phone calling is a low-friction entry point — no SOAP template needed, no workflow change. Just make the call and let VetRec document it.
📈
Already Showing Organic Traction
Dogwood has already logged 78 phone sessions (7.1 hrs) without the feature being actively promoted. That's organic signal — imagine usage with unlimited calling enabled and a proper rollout.
Suggested Talking Points for Outreach
→"You're already using phone calling — 78 sessions without it being fully enabled. Imagine what a full rollout looks like with your ER and specialist team."
→"For an ER, the phone call between the referring vet and the specialist is often where the case starts — that conversation is the SOAP note. Let VetRec capture it automatically."
→"With 34 users who've never opened VetRec, phone calling is the lowest-friction activation path — no new habits, no template to learn. Just call and document."
VetRec Internal · Dogwood Veterinary Specialty & Emergency · AM: Katie Harris · Generated Apr 20, 2026