Dogwood × VetRec
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Dogwood Veterinary Specialty & Emergency
dogwood.vet ↗ Internal May 4, 2026
Overview
Usage & Metrics
Support & Tickets All closed
Users 57
Account Notes
Total Sessions
3,261
All time · all role types
Users w/ Any Usage
25
Of 57 registered
Past 30 Days
1,354
17 users · sessions
Never Used
32
Of 57 users — 56%
New Users (30d)
1
Natalie Rosenstein · Apr 27
Monthly Session Volume
Jul 2025 – May 2026 (partial)
Top Users by All-Time Sessions
Top 10
Account Details
Organization
Dogwood Vet Specialty & Emergency
Plan
Custom Pricing
Primary Contact
Dr. Agda Tamassia
Secondary Contact
Dr. Trevor Chan
AM Owner
Katie Harris
Billing Structure
Licenses
6 paid Sep 15, 2025 → 6 more due Jan 15, 2026 → 7 more due ~May 15, 2026
Last Invoice
Jan 15, 2026 · 6 licenses @ $960/license = $5,760
Next Due
~May 15, 2026 · 7 licenses
Billing Contact
finance@dogwood.vet (Drea Wilson)
Quick Stats
All-time sessions3,261
Sessions (last 30d)1,354
Thumbs down (all time)12
Phone call sessions78 (7.1h)
Avg CSAT score4/5 ⭐
Open support items0
Users by Role
57 total
Doctor 12 users
12 / 56
Doctor+Admin 3 users
3 / 56
Member 39 users
39 / 56
Resident 1 user
1 / 56
Relief/Locum 1 user
1 / 56
Doctor Doctor+Admin Member Resident Relief/Locum
⏱ Time Returned to Your Team
3,261 visits × 15 min saved = ~815 hours given back
At 15 minutes of documentation saved per visit, VetRec has returned an estimated 815 hours to Dogwood's clinical team since launch — time that goes back to patients.
815
Hours Saved
102
Work Days Back
~$122K
@ $150/hr
What 760 hours looks like
🐾
Extra time with patients
Time in the room, not at a keyboard
Priceless
🏔️
Summit Mt. Everest
~160 hrs per summit attempt
5.1×
🚣
Kayak the Amazon River
~570 hrs for the full 4,000-mi route
1.4×
📚
Complete CE courses
~60 hrs per full certification
14 courses
🌍
Fly around the world
~18 hrs per circumnavigation
45 laps
😴
Full days off for doctors
Based on 8-hr shifts
102 days
🩺 Vet burnout costs the industry $500K–$1M per departure. Giving time back is the single highest-ROI intervention for retention — and VetRec delivers it automatically, one note at a time. With 3,261 total sessions, Dogwood's doctors account for an estimated ~598 physician hours recovered since launch.
Total Sessions (All Time)
3,261
Jul 2025 – May 2026
Apr 2026 (Peak Month)
1,354
Org-wide sessions (all roles)
May 2026 (Partial)
134
Through May 4
Avg Daily (Top User)
6.90
Kevin Kirchofer · 84 active days
Monthly Session Volume — Org Total
Jul 202530
Aug 202538
Sep 202533
Oct 2025241
Nov 2025343
Dec 2025426
Jan 2026472
Feb 2026465
Mar 20261,072
Apr 20261,354 ↑ peak
Top 10 Users — All-Time Sessions
Avg Visits Per Active Day
Active users only
NameTotalDaysAvg/Day
Avg Usage — Months 1–3
Sessions/day since join
NameMo 1Mo 2Mo 3
Phone Call Sessions
Jan–Apr 2026
April 202624 calls · 1.8h
March 202648 calls · 4.5h
February 20264 calls · 0.6h
January 20262 calls · 0.2h
All Time Total78 calls · 7.1h
Visit Type Breakdown
Notes (SOAP)671
Prehistory105
All22
Notes/Discharges13
Notes/Prehistory10
Past 30 Days — Active Users
17 users · 1,354 sessions
NameSessions (30d)
Never Used — 32 Users
56% of total roster
5
Doctors
28
Members
1
Relief
NameEmailRole
✅
No Open Items — All Conversations Resolved
The previously open Unasyn/Robenacoxib substitution ticket (Kirchofer) was resolved and closed with CSAT_GOOD. No new Dogwood conversations since Apr 20. Last checked May 4, 2026.
Showing 11 items
DateSourceUserTopic & SummaryStatusTagsLink
Issue Type Breakdown
🎤
Microphone / Recording
Garmin watch · dropped recordings
3
💊
Drug / Medication Accuracy
Substitutions · dosage misses
2
🔗
EzyVet Integration
Records Recap · Chrome Extension
2
📝
Template / Snippet Config
Medication templates · discharge
2
👤
Account / Access
Trial expiry · org membership
1
Support Timeline
Apr 15–20, 2026
Kevin Kirchofer
Unasyn → Robenacoxib substitution. Resolved with CSAT_GOOD.
Apr 15, 2026
Agda Tamassia
PDF upload / Diagnostic Imaging Referral. Workaround created.
Apr 7–8, 2026
Trevor Chan · Carolyn Kinney
Performance feedback + EzyVet question. Both closed.
Mar 18, 2026
Trevor Chan
Brandon Becker org lock. Resolved same session.
Nov 2025 – Feb 2026
Kevin Kirchofer · Bridgette Wilson · Sophia Avgeris
5 additional resolved conversations.
Total Users
57
All roles
Users w/ Any Usage
25
At least 1 session ever
Never Used
32
No sessions recorded
New (Last 30d)
4
Natalie Rosenstein · Apr 27
Doctors
16
incl. Doctor+Admin
Full User Roster
57 users · sorted by all-time sessions
Filter:
NameEmailRoleSpecialtyJoinedSessions (All Time)Sessions (30d)
Open Items
Medication Substitution Bug
Resolved
Opened
Apr 15, 2026
User
Dr. Kevin Kirchofer
Email
kirchofer@dogwood.vet
Assigned
Uyenchi Dao / Ebony Terrell
VetRec substituting Unasyn with Robenacoxib. Both added to glossary. Awaiting patient example to confirm fix.
Next Step: Follow up with Dr. Kirchofer today. Given his Medical Director role and 5 prior conversations, direct AM outreach recommended.
View in Intercom ↗
Recently Resolved
✅
Brandon Becker org lockout
Mar 18, 2026 · Trevor Chan · Resolved same session
✅
Garmin watch mic override (eng fix)
Nov 14, 2025 · Eng deployed persistent mic selection
✅
Name transcription errors
Nov 12, 2025 · Vocab correction applied
✅
Performance degradation feedback
Apr 7, 2026 · Katie emailed Dr. Chan + David + Dr. Kile
Strategic Flags
🔑
Kevin Kirchofer is top support user
580 sessions all-time, 5 support convos. Power user and top escalation risk. Direct AM relationship recommended.
📉
61% of users have zero sessions
34 of 56 registered users have never used the platform. Significant activation opportunity.
🔗
EzyVet integration gap
2 users hit the manual Records Recap → EzyVet workaround. Feature request candidate.
📈
Strong usage growth — Apr 2026 is the new peak
60 sessions in Jul 2025 → 1,354 in Apr 2026 (new peak). Consistent upward trend since launch.
💊
Medication accuracy is a recurring theme
Apr 7 performance feedback + current open bug both flag drug/dosage transcription as persistent friction.
Linear Ticket on Record
🎫
Garmin watch mic persistence fix
Nov 13, 2025 · Escalated via #support Slack · Resolved Nov 14. No ticket number captured in thread.
💡 Upsell Opportunity
📞
Unlimited Phone Calling
Not currently enabled · High-value add-on
Dogwood is an ER and specialty hospital — a setting where phone communication is constant and critical. Consultations between specialists, triage calls, referral coordination, and multi-hospital communication all happen over the phone. VetRec's unlimited phone calling add-on would let doctors capture those conversations automatically, turning every call into a documented, structured note without any extra work.
Current Usage
78
phone sessions
7.1 hrs recorded
🏥
ER & Specialty = High Call Volume
Emergency and specialty practices handle more consults, referrals, and handoffs by phone than general practices. Every one of those calls is a documentation opportunity.
👥
Drive Adoption Among Inactive Users
34 users have never used VetRec at all. Phone calling is a low-friction entry point — no SOAP template needed, no workflow change. Just make the call and let VetRec document it.
📈
Already Showing Organic Traction
Dogwood has already logged 78 phone sessions (7.1 hrs) without the feature being actively promoted. That's organic signal — imagine usage with unlimited calling enabled and a proper rollout.
Suggested Talking Points for Outreach
→"You're already using phone calling — 78 sessions without it being fully enabled. Imagine what a full rollout looks like with your ER and specialist team."
→"For an ER, the phone call between the referring vet and the specialist is often where the case starts — that conversation is the SOAP note. Let VetRec capture it automatically."
→"With 34 users who've never opened VetRec, phone calling is the lowest-friction activation path — no new habits, no template to learn. Just call and document."
VetRec Internal · Dogwood Veterinary Specialty & Emergency · AM: Katie Harris · Generated May 4, 2026